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[VIDEO] Zomato delivery boy accused of punching woman in the face for cancelling order

Friday, March 12, 2021 • Tamil Comments

The internet went into a frenzy of rage after a Zomato food delivery agent was accused of punching a woman in the nose, leaving her bleeding. The woman from Bengaluru narrated her version of the story on Wednesday, where she mentioned that he pushed his way inside her house, punched her and then ran away. However, the delivery boy, identified as Kamaraj, has refuted her claims. A number of people supported Kamaraj after listening to his side of the story.

Sharing a video of her bloodied nose, the woman, identified as Hitesha, said, "The Zomato delivery guy came, he was so rude… I didn't open the full door, I spoke to him from a gap in the door and told him I was talking to the customer care… and I don't want the order since it was very late. But he refused to take the order and started screaming, 'bloody I am your slave or what'… It felt so threatening, I got scared and I tried to push the door. But he was so huge, he pushed back the door, snatched the order back from me and punched me. Then he ran away." Based on the allegations made by Hitesha, Kamaraj was suspended by Zomato.

In a statement to TNM, Kamaraj explained his side, where he said that Hitesha had hit herself on the nose accidentally and that her ring had caused the bleeding. He also said that she had verbally abused him and had also thrown a slipper at him. "After I reached her apartment door, I handed her the food and I was expecting her to pay me (as she had opted for cash on delivery). I also apologised since the delivery was delayed due to traffic and bad roads. But she was very rude from the outset. She asked me 'Why are you late?' I replied apologetically, as there were road blocks due to ongoing civic works and there were traffic jams as well. But she kept on insisting that the order has to be delivered within 45-50 minutes. I am working on this job for more than two years and this is the first time that I have had to go through this kind of an ordeal," Kamaraj was quoted as saying by TNM.

"At this point, she called me a 'slave' and then she started shouting 'What can you do?' In the meantime, Zomato support told me that they have cancelled the order from their end based on her request and I asked her to return the food but she did not cooperate. For my safety, when she was hitting me, I tried to use my hand to shield her blows. At this point, when she was trying to push my hand away, she accidentally hit herself with her finger ring on the nose, which led to the bleeding. Anybody who sees her face, will understand that this wouldn't be created by a punch. And I don't wear any rings," Kamaraj added. While it is yet to be concluded which side of the story is true, Zomato founder Deepinder Goyal has now released an official statement on the issue.

Deepinder Goyal's statement read, "Kamraj has made 5,000 deliveries for us so far, and has a 4.75/5 star rating on our platform (which is one of the highest) and has been working with us for 26 months now (these are facts, not opinions or inferences). We are in constant touch with Hitesha covering her medical expenses and helping her with the proceedings. We are also in touch with Kamraj, extending all possible support to make sure both sides of the story come to light and that due process is followed in the spirit of fairness."

 

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